Privacy Policy

Effective Date: 28 September 2026

Assistant ("Assistant", "we", "us", or "our") is a business software platform operated by Ina Ete Financial Services (Private) Limited, a company registered in Zimbabwe.

Assistant helps businesses automate customer communication, sales, bookings, and day-to-day operations using AI-powered tools. The platform serves businesses across hospitality, retail, property management, and other service-based industries.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, software, applications, and services (collectively, the "Services").

1. Information We Collect

Depending on how you use the Services, we may collect the following information.

1.1 Information provided by businesses

When a business creates an account or uses Assistant, we may collect:

• Business name and contact details
• Business address and location
• Business registration or account information
• Names, email addresses, and contact details of authorised users
• Login and authentication information
• Billing and subscription information
• Business preferences and configuration information
• Information about products, properties, facilities, services, pricing, availability, and operating hours
• Information provided when communicating with Assistant support

1.2 Customer and lead information

When a business uses Assistant to communicate with or manage its customers and leads, Assistant may process information supplied by that business or by the individuals themselves, including:

• Names
• Telephone numbers
• Email addresses
• Booking and reservation information
• Appointment, check-in, check-out, order, or service information
• Number of guests, occupants, or customers where relevant
• Customer requests and preferences
• Enquiries and other communications
• Information provided during telephone calls, SMS, messaging, email, or other supported communication channels
• Payment or transaction-related information where applicable
• Information necessary to fulfil a customer's request

The business using Assistant is generally responsible for determining why customer and lead information is collected and how it should be used. Assistant processes such information to provide the Services to that business.

1.3 Communications

If Assistant handles communications on behalf of a business, we may process the content and metadata associated with those communications.

This may include:

• Telephone calls
• SMS messages
• Text-based messages
• Emails
• Booking enquiries
• Customer questions
• Service requests
• Conversation history

Where legally required, appropriate notices or consent mechanisms may be provided for call recording or other forms of communication monitoring.

1.4 Operational information

Assistant may process information relating to operational activities performed through the platform, including:

• Customer service requests
• Cleaning, maintenance, fulfilment, or property-management requests
• Staff assignments
• Task status
• Dispatch information
• Room or property status
• Internal notes
• Service requests

1.5 Promotional communications

Where authorised by a business, Assistant may assist with sending promotional or marketing communications to customers.

These may include:

• Special offers
• Discounts
• Promotions
• Product, service, business, or property updates
• Events
• Other business-related marketing communications

Marketing communications will be handled in accordance with applicable law and the instructions of the relevant business. Recipients may be provided with an option to unsubscribe or opt out where required.

1.6 Technical information

When you use our website or Services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Date and time of access
• Referring website
• Diagnostic and security information

We may use cookies and similar technologies to operate, secure, analyse, and improve the Services.

2. How We Use Information

We may use information to:

• Provide, operate, and maintain the Services
• Process and manage leads, sales, appointments, orders, and bookings
• Respond to customer enquiries
• Answer customer questions on behalf of businesses
• Facilitate customer communications
• Assist with reservations and service requests
• Dispatch staff or contractors for operational tasks
• Coordinate day-to-day business operations
• Send authorised promotional communications
• Provide customer support
• Process subscriptions and payments
• Authenticate users and secure accounts
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Monitor and improve the performance of the Services
• Develop and improve our products
• Comply with applicable laws and legal obligations
• Protect our rights, property, users, and Services

3. Artificial Intelligence

Some Assistant features may use artificial intelligence and machine-learning technologies to provide functionality such as:

• Answering customer questions
• Processing customer enquiries
• Assisting with bookings
• Generating responses
• Classifying or routing requests
• Summarising communications
• Assisting business staff with operational tasks

Depending on the Services used by a business, information may be processed by third-party technology providers that provide artificial intelligence, cloud computing, communications, or other infrastructure.

We take reasonable measures to ensure that information is processed in accordance with our agreements and applicable requirements.

Assistant does not represent that AI-generated responses will always be accurate or error-free. Businesses remain responsible for configuring and supervising their use of automated services where appropriate.

4. How We Share Information

We may share or provide access to information with:

Businesses

When Assistant processes customer or lead information on behalf of a business, that business may access information relating to its customers, leads, and operations through the Services.

Service providers

We may use third-party providers for services including:

• Cloud hosting
• Database infrastructure
• Artificial intelligence
• Telephone and communications services
• SMS and messaging
• Email delivery
• Payment processing
• Analytics
• Security
• Customer support

These providers may process information only to provide services to us or as otherwise permitted by applicable agreements and law.

Legal and regulatory authorities

We may disclose information where reasonably necessary to:

• Comply with a legal obligation
• Respond to a lawful request
• Protect the rights or safety of a person
• Investigate fraud or security incidents
• Enforce our agreements
• Protect our property or Services

Business transactions

If Assistant or its assets are involved in a merger, acquisition, financing, restructuring, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

5. International Data Transfers

Some of our technology and service providers may operate outside Zimbabwe.

As a result, information processed through the Services may be transferred to or accessed from other countries.

Where applicable, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data-protection requirements and contractual obligations.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and transaction records
• Meet contractual obligations
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Businesses may also have their own retention obligations and policies concerning customer and lead information.

7. Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, or destruction.

However, no internet transmission, storage system, or electronic service can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us of suspected unauthorised access.

8. Cookies and Similar Technologies

Assistant may use cookies and similar technologies to:

• Keep users signed in
• Maintain security
• Remember preferences
• Understand how the Services are used
• Diagnose technical problems
• Improve performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

9. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Opt out of certain promotional communications

Some requests may be subject to legal or contractual limitations.

If your information was collected or is controlled by a business using Assistant, you may need to contact that business directly regarding certain requests concerning your information.

10. Children's Information

The Services are primarily intended for businesses and their customers.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

11. Third-Party Services and Links

The Services may integrate with or contain links to third-party services.

Those third parties may have their own privacy policies and terms. Assistant is not responsible for the privacy practices of third-party services that we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date at the beginning of this Policy. Where required by law, we may also provide additional notice.

13. Contact Us

Assistant is operated by:

Ina Ete Financial Services (Private) Limited 7995 Chiedza Street Karoi, Zimbabwe

For privacy-related enquiries, please contact:

Email: support@assistant.co.zw Website: assistant.co.zw

If you are a customer of a business that uses Assistant and your enquiry concerns information held by that business, you may also contact the relevant business directly.